Healthwatch Birmingham is an independent watchdog for NHS health and social care in Birmingham. They are here to listen to patients and the public, gathering your experiences of local health and social care services.

You can share your good, or not so good, experiences of your local doctors, hospital, dentist, optician, pharmacy, care, nursing or residential home or care you receive in the community.

By telling us your story we can work together with health and social care services to make improvements for patients across Birmingham. We are independent of the NHS but can hold them to account for their actions to make services better.

You can tell us about waiting times, staff, appointments, access to services, transport, medication management, whether your treatment was explained to you or whether you felt involved in your care.

Healthwatch Birmingham exists to ensure your views are known by those who deliver, regulate or purchase NHS health or social care services. We use your feedback to shape our activity and investigations and help us understand the quality of care you receive.

A quote from patient/service user: I shared feedback about the care I received at my local hospital. I felt comfortable reviewing the service through Healthwatch Birmingham as they are independent and I know my experiences are being used to drive improvements for me, and other patients, using services across the city. I think its important people do feedback to Healthwatch Birmingham – I feel represented and that my experiences matter.

Share your experiences is quick and easy – we provide simple ways to feedback and have a stronger say about the health and social care services you use.

You can visit our website www.healthwatchbirmingham.co.uk to rate and review specific services for free. You can even see what other people are saying about services.

You can email us at info@healthwatchbirmingham.co.uk to provide feedback or call us confidentially at 0800 652 5278. feedback can be given anonymously if you prefer.

Four hospital charities working together to provide
‘over and above’ for patients in the West Midlands

Did you know that Queen Elizabeth Hospital Birmingham, Heartlands Hospital, Good Hope Hospital and Solihull Hospital are part of a group of four hospital charities which supports patients, families and staff by providing those added extras which cannot be provided by the NHS?

Some examples of what we’ve funded include Fisher House, a ‘home away from home’ for military patients and their loved ones meaning that when military patients are being treated at the Queen Elizabeth Hospital Birmingham, their families can stay within walking distance of the hospital.

At Solihull Hospital, the Charity is funding the refurbishment of the Children’s Outpatients Department, bringing new toys and bright decorations to make hospital appointments easier for both children and parents.

Breast Friends Solihull have made an extremely generous donation of £24,000 which has been used to purchase cutting edge equipment in the field of breast cancer for the use of patients in the local community and beyond.

At Queen Elizabeth Hospital Birmingham you may have spotted our Fundraising Hub, this is a one-stop for all your Charity needs, you can buy a colourful QEHB hoodie or t-shirt, find out more about some of the exciting events we do such as skydives and marathons, or just have a chat with a member of charity staff about how the Charity supports patients!

Although it may seem a little early to be talking about Christmas, here at the hospital charity we would like to invite you to our annual Charity Christmas Service which returns this year and will feature performances from local school choirs, as well as the Band of the West Midlands Fire Service. Proceeds from the concert will go towards providing support to thousands of patients over the festive period.

At Heartlands Hospital, the Charity purchased some infection control approved fans for Critical Care Unit to make the environment more comfortable for patients and staff alike.

If you would like to fundraise for the hospital charity then do please get in touch, we will support you with fundraising materials and ideas, how about a bake sale in the office, a sponsored cycle or run, or even a skydive?

If you would like more information about how the hospital charity supports patients at your local hospital please contact charities@uhb.nhs.uk or call on 0121 371 4852

Queen Elizabeth Charities 5k Memory Sponsored Walk

Membership Health Seminar Programme 2017

The Heart of England NHS Foundation Trust runs a programme of health seminars throughout the year for the benefit of its members, patients  and the local community. 

Hosted by our clinical professionals, these talks help to raise public awareness of health conditions and provide information about the treatments and services available at your local hospitals.

Forthcoming dates:

Members of the Trust can choose to receive reminder notifications about our health seminars and other Trust-supported events. Guests are welcome and places can be booked by email to membership@heartofengland.nhs.uk with details of those who would like to attend. Alternatively you can book places with one of the membership team by calling: 0121 424 2643.

Visit www.heartofengland.nhs.uk/membership for more details about membership of the Trust and how to join.